I wonder how many project business cases include performance indicators that can be measured both before and after the project concludes?
I wonder how many projects have success factors defined in relatively unmeasurable qualitative terms (such as ‘better information for customers’)?
If we don’t have metrics that we can compare, or success factors that are measurable, then how do we know if we’ve succeeded or failed?
So, I wonder how many projects are never properly reviewed post completion because we all know that their conclusion is inconclusive?
We live in a world where we use the phrase: “lessons learnt” over and over again – but if we were that good at learning lessons, wouldn’t there be fewer project failures and wouldn’t there be a greater drive to improve the measurability of project outputs and outcomes?
Just a thought.